Please note that we only exchange your items if they are defective or the wrong size was sent to you.

The Best Kaynd will accept, for return or exchange, items that are in new condition, unworn, unaltered, and free of damages by the customer. For a full refund or exchange, the item must be mailed out within 5 days from the date the order is received. 

Items must be returned with all The Best Kaynd Official tags still attached and must be in their original packaging. Please note The Best Kaynd does not accept returns nor an exchange on sale items. 

HOW TO EXCHANGE AND RETURN YOUR ORDER?

To request for a return or an exchange, you can contact our Customer Service Team via our Whatsapp +62 811-8551-510 or email us at thebestkaynd@gmail.com. After the approval, our team will email you shortly with our office address to return the package.

REFUND POLICY

If an item you have purchased from us is faulty please get in contact via our Whatsapp +62 811-8551-510 or email us at thebestkaynd@gmail.com to discuss your options for replacement, exchange or refund. Please provide an image of the fault so we can assist you further. We’ll do our best to resolve the situation as soon as possible.